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Know Before You Go

We are so excited to welcome you and your family back to Living Shores Aquarium!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

Please, read this page fully to ensure the best experience possible as you plan your visit and join us at Living Shores Aquarium.


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Living Shores healthy and safe.


Guest Responsibilities


  • If you have a fever or are displaying any symptoms of COVID-19, please stay home.
  • In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from COVID-19 and prevent possibly spreading it to others, masks are highly recommended while inside Living Shores Aquarium regardless of vaccination status for those ages 2 and older.
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.




Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from COVID-19 and prevent possibly spreading it to others, masks are highly recommended while inside Living Shores Aquarium regardless of vaccination status for those ages 2 and older.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the facility.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
Social Distancing Social Distancing
Requiring social distance of six feet between those who are not fully vaccinated.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces.
   

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Living Shores Aquarium will look different.

  • If the date you wish to visit is not listed in our store's online calendar, we have already reached our capacity limit for that date, and you will need to choose another day.
  • In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from COVID-19 and prevent possibly spreading it to others, masks are highly recommended while inside Living Shores Aquarium regardless of vaccination status for those ages 2 and older.
  • *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well. By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19. Living Shores reserves the right to require a Guest to leave if the Guest is (i) using profanity, offensive or threatening language towards our Team Members or other Guests and/or (ii) violating any other Park Rules.


Frequently Asked Questions

Can't find the answer to your question? Contact Us and we will assist you.
Pre-Visit and Arrival Safety Measures
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In accordance with the latest guidance issued by the Centers for Disease Control, masks are highly recommended while inside Living Shores Aquarium regardless of vaccination status for those ages 2 and older.
  • Team Members will wear additional personal protective equipment, including facial coverings and gloves, to perform select work functions.
  • In order to maintain our reduced capacity, we recommend Guests pre-purchase admission in advance. Platinum Season Passholders do not need to make a reservation.
  • Those who have purchased a ticket prior to 2022 can show. The reservation system will be available soon. Tickets purchased in 2022 are dated - that is your reservation.
  • Walk-up visitors with non-dated tickets will be required to make a reservation online if capacity permits.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Season Pass sales will be conducted online. Third parties such as Groupon will not sell tickets in 2021.
  • Our guests under three (ages 1 & 2) who are admitted free will NOT need to have an online reservation.
  • Automatic sanitizer stations have been added at the entrance and throughout the facility dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitization throughout the entrance areas and facility including a thorough daily deep cleaning of high touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between unvaccinated travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Living Shores Aquarium.
    • *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Season Pass Questions

Guests who had the 2019 Story Land Platinum Pass have a Living Shores only Season Pass waiting for them to pick up at the front entrance of Living Shores. This pass is good for admission through 12/31/21. Included with these passes are two tickets that the passholder can give to friends or family to visit the aquarium any time in 2021. Reservations are required for all admissions. If you have not yet picked up these items, please send us an email so we can provide you with the information you need to make your first reservation.