Know Before You Go

We are so excited to welcome you and your family back to Living Shores Aquarium!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

Please, read this page fully to ensure the best experience possible as you plan your visit and join us at Living Shores Aquarium.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Living Shores healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.





Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for aquarium personnel and guests alike.
   
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the facility.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   



Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Living Shores Aquarium will look different.

  • If the date you wish to visit is not listed in our store's online calendar, we have already reached our capacity limit for that date, and you will need to choose another day.
  • Facial coverings are required for all entrants, except children under two. Bandanas are not accepted as facial coverings at Living Shores Aquarium.

Visitors will find many more new proactive measures in place at Living Shores Aquarium.



Frequently Asked Questions

Can't find the answer to your question? Contact Us and we will assist you.

Q: Do I have to wear a facial covering?
A:
Yes. In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the New Hampshire Department of Health, all Team Members and Guests aged two (2) and up are required to wear facial coverings while at the aquarium.

    Face coverings should:
  • Fully cover an individual's nose and mouth and allow the individual to remain hands-free.
  • Fit snugly but comfortable against the side of the face.
  • Be made of breathable material, either disposable or reusable.

PLEASE NOTE: Costume masks are not considered appropriate and are prohibited. Face shields are not a substitute for a facial covering. Face shields are permitted within the facility when worn with an acceptable facial covering.

Q: When do I have to wear a facial covering?
A:
Facial coverings are required:

  • To enter the facility
  • Throughout the facility
  • In attractions
  • In queue lines
  • In enclosed locations (retail stores, bathrooms, dining locations, etc.)
Face shields are not a substitute for a facial covering. Face shields are permitted within the facility when worn with a cloth facial covering.


Q: I have received a COVID-19 vaccination, am I still required to wear a facial covering?
A:
Yes. In accordance with state and federal health and safety guidelines, all entrants will be required to follow all COVID-19-related protocols regardless of their vaccination status. We are employing an abundance of caution in order to ensure the health and safety of all Team Members, Guests and other visitors. We will continue to require facial coverings, social distancing and other policies until such a time as health authorities deem it appropriate to frequent public places without such precautions in place. We will continue to closely monitor local, state and federal developments and adapt our policies as conditions evolve.

  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system. Season Passholders do not need to make a reservation.
  • Those who have purchased a ticket prior to 2021 will need to make a reservation through our online registration system. The reservation system will be available soon. Tickets purchased in 2021 are dated - that is your reservation.
  • Walk-up visitors with non-dated tickets will be required to make a reservation online if capacity permits.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Season Pass sales will be conducted online. Third parties such as Groupon will not sell tickets in 2021.
  • In order to reduce hand-to-hand exchanges, Tickets and Season Passes will not be sold at the park; they must be purchased online.
  • Our guests under three (ages 1 & 2) who are admitted free will NOT need to have an online reservation.
  • All entrants will be required to wear facial coverings. The only exception is for children under the age of two.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
  • Automatic sanitizer stations have been added at the entrance and throughout the facility dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitization throughout the entrance areas and park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Living Shores Aqarium.