Cashless

Smoother, safer cashless operations

The most important part of your experience with us at Living Shores is ensuring you have a great experience! That’s why we transitioned to smoother, safer cashless operations in 2022. Living Shores only accepts electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. All you have to do is swipe or tap to pay at the front desk, Bistro, gift shop, or photo booth – no digging for change to pay or waiting for cash back from our staff. Moving to a fully electronic payment system has streamlined the payment process for both Guests and Team Members, making paying for everything from tickets to sweet treats safer, simpler, and more secure.

Only have cash?

You’re still covered! Guests have free access to an easy-to-use Cash to Card kiosk conveniently located at the Living Shores front desk. You can transfer your cash free of charge onto a card, use it throughout the aquarium and Bistro, and if you have money left over, use it anywhere else that cards are accepted.

Still have questions?

Check out our list of Frequently Asked Questions below.

Why are you no longer accepting cash for payment?

By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Living Shores will provide a faster, safer and more Guest-friendly experience. Staff will spend less time handling cash and more time serving Guests, reducing our reliance on this less secure method of payment.
What types of payment does Living Shores accept?

Living Shores solely accepts electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, Guests can transfer cash onto a prepaid card through a simple and safe process at our Cash to Card Kiosk located at the Living Shores front desk.
How do I load my cash onto a prepaid card?

Living Shores guests can transfer anywhere from $1 to $500 onto a prepaid card at our kiosk located at the front desk. This transfer process is free, and the card can be used throughout the facility and any outside locations where MasterCard or Visa is an accepted form of payment. A dormancy fee of $3.95 per month is charged after 92 consecutive days with no transactions on any remaining balance.
Is there a fee to use the Cash to Card Kiosks and prepaid cards?

The Cash to Card Kiosk is free to use; there is no fee to load cash onto the prepaid card.
What information do I need to provide to use the Cash to Card Kiosks?

None! Use of the kiosk is anonymous, helping make the cards provided among the most secure forms of payment possible.
Where can I use the prepaid card?

The card can be used anywhere payments are made throughout Living Shores. Outside of the park, it can be used at any location that accepts Visa or MasterCard.
Can I add additional cash to my prepaid card?

Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at a nearby Cash-to-Card kiosk
How do I check the balance on my prepaid card?

There are several ways to check your balance. First, you can swipe the card and see the balance at the Cash-to-Card Kiosk at Living Shores. You can also visit RCbalance.com or call the number listed on the back of each card.
What if I overdraw / don’t have enough money on the card for my purchase?

There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
What do I do if the kiosk takes my money but does not provide a card?

First, please be sure to take the receipt issued during your transaction at the Cash-to-Card Kiosk. This will list the amount of cash you deposited. Then, speak with a team member at our front desk. A Team Member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!
Do you accept Bitcoin or other cryptocurrencies?

No, cryptocurrencies will not be accepted at Living Shores Aquarium.